Integrating IT Glue

You can now synchronize your assets and appliances with Kaseya's IT Glue documentation platform. This enables IT Glue users to:

  • view backup configuration information from the UniView Portal.
  • display backup status, last backup time, and storage for endpoints in IT Glue.
  • ensure organizations and assets from the UniView Portal are automatically mapped to IT Glue organizations and configurations.

To integrate IT Glue

Use this procedure to integrate IT Glue with the UniView Portal.

  1. Log in to IT Glue with an Administrator account.
  2. On the Account > API Keys tab, generate a custom key for the UniView Portal.
  3. Log in to the UniView Portal as a superuser.
  4. Click :
  5. Select the Integrations view.
  6. Locate the IT Glue integration and click Integrate.
  7. Enter the API Key you generated above in step 2.
  8. Click Test Credentials to verify the API key you entered.
  9. Click Integrate.
  10. On the Organizations page, click Import:

    Organizations are imported:
  11. Assign organizations to a group:

NOTES   

●    A user's group determines which organizations are visible in the UniView Portal. To ensure that users can only access information about organizations specified in their group(s), you must assign each organization to a group.

●   In this procedure, the organizations you select are assigned to one group. Repeat these steps to assign organizations to another group.

  1. Check boxes to select organizations. Click Next Step.
  2. Select a group from the list. Click Save.
  • If you have integrated UniView Portal with your PSA (Autotask, ConnectWise Manage, BMS, or Vorex), the Organization Mapping dialog displays. UniView Portal automatically maps PSA accounts/companies to IT Glue organizations based on name. If no suggested match can be found, the organization remains unmapped.
  • Review the mappings and make changes if needed. Then click Map.
  • Repeat these steps to assign organizations to another group.